DO I NEED TO CREATE A MEMBER ACCOUNT?
You can browse our website and add items to your basket without creating an account, and can place the order with guest checkout. But creating a member account will provide you with the following benefits:

• Making the shopping process easier.

• Save delivery addresses.

• View all previous orders from your account.

• Check your order status before it’s shipped.

WHAT IF I FORGET MY PASSWORD?
Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email to reset your password. After your credentials have been verified, you will be able to create a new password.

HOW CAN I UPDATE OR EDIT MY SHIPPING/BILLING ADDRESS DETAILS?
First login and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.

HOW DO I ORDER ONLINE?
To purchase any product on the Ruqias online store, simply click on the item you wish to buy, select the required size/color and click ‘Add to Cart’. You will get a pop-up confirming it is added to your cart. Click the ‘Proceed to Checkout’ button and provide all your delivery details at the checkout page. Don’t forget to provide a valid cell phone number and email. After that, select your desired payment option from the drop-down list and click the ‘Place Order’ button.

HOW DO I KNOW THAT MY ORDER IS PLACED OR NOT?
Ruqias uses a highly precise automated email system. After successfully placing the order, you will get a confirmation email at your valid email address within time. In this email, you will get your order summary/invoice with your order number. If you did not receive any email, that means your order was not successfully placed.

WHY DOES THE ITEM IN MY CART NOW SAY IT IS UNAVAILABLE? Unfortunately, when you add items to your cart, this does not mean they are reserved. The items will be available for anyone to purchase until they have been checked out and purchased. If you receive an error stating you cannot check out due to an item being unavailable, you will need to remove this item from your cart in order to continue the checkout process. Please contact info@ruqiasapparel.me for support if needed.

CAN I CANCEL MY ORDER?
Yes, you can cancel or change your order at the same time as you are still browsing and shopping; simply remove it and/or update it from the ‘Shopping Cart’. But once your order has been confirmed, it’s not possible for you to change or cancel it prior to dispatch. In this instance, the order will be sent to you and then if required you will have to return it. Please refer to our Returns Policy if you require further information.

HOW CAN I PAY ON YOUR SITE? At Ruqias, we have the following payment options:

• Cash On Delivery (Only in Pakistan)

• Online/Credit Card (Visa or Master Credit/Debit)

Note: Do NOT transfer any amount for COD orders until the courier arrives at your doorstep. Ruqias is not responsible for any financial loss due to unauthorized payments. Do NOT pay cash to the rider for prepaid orders. Report any issues to us immediately.

HOW SECURE ARE MY CREDIT CARD AND PERSONAL INFORMATION?
Your security while shopping online with Ruqias is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser; this verifies the authenticity and validity of our website security.

WHAT CURRENCY DO YOU USE?
All prices have a default display in Pakistani Rupee (PKR), including GST.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Shipping time within Pakistan is 7 working days, and for international orders, shipment time is 14 working days after payment confirmation.

WHAT COURIER SERVICES DO YOU USE FOR SHIPPING?
Shipments within Pakistan are being dispatched by Call Courier, Leopards, M&P, TCS, TRAX, and Swyft. All international orders are dispatched by DHL Courier Co.

WHAT IF I AM NOT AVAILABLE AT THE TIME OF ORDER DELIVERY?
Our courier person attempts twice to deliver a parcel to your provided address. Kindly ensure that a valid address and postal code are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to the Ruqias office and you will get an email confirmation.